Keeping the secrecy and your privacy of your private information is important to Us. We're committed to safeguarding Your private information. This privacy statement describes what information We collect, how information is collected, used and managed, when information may be disclosed to third parties with Your consent, Your rights for requesting access to or amending Your private information, together with ways to supply Us with comments or make a complaint.
Your permission is meant by consent. Your consent can be tacit or express. Your approval will be signified when we can reasonably form a decision from our pre established relationship with You that You have given authorization by either taking action or determining to not take action.
3. Information We Gather
We shall only collect information that is needed for providing You with our services. We shall only collect information that is crucial for the functions that it will be used. Kind and the quantity of personal information We collect from You and hold about you'll vary depending on whether you might be an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our products and also the extent to Which You've used Our goods and services. If You apply to be, are now or have in the past been a patient or customer of a Dental Care Network practice, the private, or independently identifiable information that We hold about You may include:
Name, email and address, phone contact details;
Private details such as age and gender;
details of previous dentists you've been a patient of;
your Medicare amount;
Records of service contacts for example voice recordings and system notes of telephone conversation you've had with our workers;
Census and statistical information for functions including risk assessment and product development;
Fiscal information (for instance, credit card numbers to help in the administration of payments for dental services);
Facts of purchases made and professional services used, like the date; and
family medical history;
current health and dental assessment; and
4. Information May Be Collected
We may collect personal information from you in quite a few methods, including:
You choose to supply it right to Us in order for Us to provide dental services to you;
You may complete forms, send an email to Us, supply information during a visit to Our Dental practice;
you may select to supply information through the contact forms placed on www.dentalcarenetwork.com;
When you purchase goods or use Our services.
Information may collect from third parties including Medicare or your health insurance provider; or
we may collect information from dentists, dental specialists or other health professionals (for example if you had been referred to us by another dentist).
5. Use and disclosure of Your Private Information
We use Your private information primarily to supply, manage and administer products and dental services to You Personally and run an efficient and sustainable business. As a component of these procedures, Your private information may be disclosed by us to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group. Additionally, We may use Your personal information for a number of objectives, including:
To supply related and dental services to You;
to maintain and manage Your patient file(s) at Our dental practice;
To contact You in relation to any matter relating to You Personally or the dental products or services provided to You;
To reply Your enquiries and deliver dental services to You;
To perform internal functions for example information technology, accounting, quality assurance and administration;
to resolve grievances;
To monitor price and assess products and services;
To conduct research, marketing surveys and statistical analysis;
to fulfil promotion promotions;
To manage Your invoicing credit card payments, for dental services, or to collect outstanding invoices;
to process Your health insurance claims;
Upwards regarding further to follow You dental evaluations or treatments required;
To send You advice about Us;
To comply with regulations or any laws.
This may include disclosure in the following circumstances:
To Your relatives that are nominated in a emergency;
To regulatory and authorities bodies, eg. Medicare;
To auditors and other service providers We may make to make sure the ethics of services and Our operations;
To thing or any person acting on Our behalf;
to third party health benefit suppliers and insurance companies (contact information only) to help in the processing of a claim for reimbursement or payment of all or part of the price of dental treatment submitted by You or on Your behalf;
To execute a review for the purposes of the practice of enhancing the quality of care provided;
Where disclosure is required legally, eg. Compulsory notices from courts of tribunals, law or government agencies.
Nonetheless, if We do send your private information beyond Australia we shall require the recipient of the information complies with contractual duties and privacy laws to preserve the protection of the data.
From time to time, We may contact you to be provided by You with information about services and other products provided by Us, our related entities and our business associates that'll be of advantage to You Personally and Your family. It may be via email, phone, mail or SMS when you are contacted by us. You are able to contact Us at any time to let's know if You do not want to receive marketing material from Us,. Our contact details are at the ending of the policy.
If You request never to receive marketing material, please note that We will contact You in relation to Our on-going relationship with You. As an example, we shall send any bills, statements and notices which might be important to the products you might have bought from Us to You.
6. Handling and storage of Private Advice
We are going to take reasonable measures to ensure Your private information is stored securely and is protected from loss and misuse and from unauthorised access, modification or disclosure. We are going to take reasonable measures to ensure that private information provided by you'll be managed relative to Australian privacy laws like the Privacy Principles that are Australian. We maintain processes and strict data security standards with a view to preventing unauthorised access to your own data by anyone apart from Us.
Your private information may be managed by Our workers. Advice might be used by staff at an Our practice to You Personally for the supply of dental services. Your personal information is kept by us for as long as it is required to comply with legal demands and to provide the services and products You requested from Us to You.
If Your private information is no more required by us for any purpose, including legal motives, we shall take reasonable measures to destroy or de-identify your private information except in circumstances permitted or required legally.
7. Obtaining, Upgrading Amending and Correcting Your Information Information
7.1 Access to private information
You've got the right to obtain private information that's held about you. It's possible for you to ask Us for accessibility to the information that We hold about you at any time. If it is sensible to achieve that we shall constantly endeavour to meet with Your request for access within an acceptable time and in the manner requested by You. Nevertheless in some circumstances, access to specific information may be diminished. This includes these circumstances:
We no longer hold or use the advice;
The request is vexatious or frivolous;
The information relates to existing or anticipated legal proceedings and would not usually be disclosed as part of those proceedings;
denying access is required by law;
the information would reveal our commercially sensitive decision-making procedure;
If we're unable to give You access to the information you've requested, you will be given written reasons for this particular decision when Your request is responded to by us by us. Please see section 9 of this Policy for more information, if you've any worries about the refusal.
You may be charged a fair fee for access by us to some types of information. This price will be restricted to the price of recouping Our costs for providing the advice to You. For instance, file retrieval, photocopy, labour and delivery to You Personally. We WOn't charge a request to get Your advice to be made by You.
You may request entry to your private information by contacting Us according to the contact details at the end of the file.
7.2 Correcting your private info To enable Us to provide you with the finest possible service, it is significant that the information We hold about You is precise. We are going to take reasonable measures to ensure Your private information is accurate, complete and up-to-date at the time of collecting, using or disclosing it. If You consider any information We hold about you is inaccurate, incomplete or out of date, You should contact Us to let's know. We will take reasonable measures to amend Your records and will react within a reasonable interval to Your Own request.
We may alter the information or services found on Our site anytime without notice. Hence Our Privacy Statement may change without notice additionally at any time.
9. Our Contact Information and Resolving your Matters
We can be contacted by you if you've any questions or concerns about this record or about how Your private information has been managed.
We can be contacted by you and request to speak to Our Privacy Officer.
In Case You Are unhappy with Our response, or if You do not feel Your grievance was solved, you're able to seek guidance from the Office of the Australian Information Commissioner by calling 1300 363 992.
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