We can we are always pleased to help our customers. This file gives details of our terms and conditions of service. If, however, you need clarification or have any queries, please contact an associate of staff and us will be happy to help you.
Please take note that any information supplied through any part of our web site (examples: forum, blog, news, chief site, live chat, telephone, email, ) is for fun & amusement purposes only and does not constitute professional advice. No professional guidance can be given without a clinical consultation with a dentist.
We'll supply printed information on your strategy once your treatment strategy has been agreed with the Dentist. Whether this strategy shifts as a result of clinical or radiographic findings, you will be informed by us and discuss this with you. Treatment plans are valid for net 90 days from your date the treatment was prescribed. If there are any points in your treatment strategy that you wish to query, please don't hesitate to ask us, before the appointments for genuine treatments are made.
Particular treatments necessitate completion of a written consent form. This is before these treatments are carried out, to be able to explain the treatment, aftercare and any danger to you thoroughly.
Dream Smile Dental Clinic doesn't manage a credit account system and we require fees to be settled at the appointment.
Where treatment incurs a laboratory fee, at least 50% of the entire fee is due at the appointment where impressions are shot. Fees for specific treatments like Dental Implants and Invisalign are taken at each visit in payments that were staged.
In cases where treatment is paid for on finance through a Finance company, please take note the finance agreement signed and must be accepted prior to the start of that treatment. Take note that finance is exclusively accessible on treatments through?400, not including Emergency Dental Treatment, and that a minimal down payment can also be needed.
Pearl Dental Clinic does not accept any payments by cheque.
Fees for treatment where intravenous sedation is comprised, must be settled ahead of the appointment to prevent fiscal trades, or signatures being needed, whilst a customer remains under the influence of the sedative.
Deposits are deductible off the price of treatment.
All the fees employed for any kind of Dental treatment at the clinic are based on; the stuff used, laboratory costs incurred (if appropriate), and the clinical time spent. The fees are however, demonstrated as treatments prescribed on the treatment strategy for your information.
Late cancellation or appointments that are missed:
Dream Smile Dental Clinic reserves the right to bill up to?100 per hour, in the event of an appointment or a missed appointment.
We realize that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be inescapable. Please take note that you might be asked to reschedule your appointment if you're over 10 minutes.
At Dream Smile Dental Clinic our Lumineers, Ceramic Veneers, Ceramic crowns and Implant crowns are ensured for a period of 5 years following positioning, provided that the following conditions are met:
The patient has completely paid for the treatment and does not owe the practice any cash for the treatment received.
Lumineers the Veneers, Crowns & Implant crowns crowns haven't been damaged as a result of an accident, excessive grinding or injury.
The patient has followed all post treatment care recommendations made by our dentists.
The patient has attended and routine assessment every 6 months.
Some treatments may have a guarantee of less than 1 year, and in this situation you will be advised by your Dentist either verbally or in writing, or both.
It's extremely important that you give a full medical history and details of any drug you take. Should these change in any way, it really is very important that you tell your Dentist. It is the patient's duty to advise the clinic of any changes in their medical history private details and/or.
Use of Images and X rays:
Dream Smile Dental Clinic may use images and xrays of teeth and your smile just, for promotion and educational goals on the Dream Smile Dental Clinic site, and on educational and promotional literature. Your name WOn't ever be printed, and identity WOn't be revealed. But if you DO NOT wish for us to use your images and xrays in this manner, please why don't we know.
Use of patient contact details:
We like to remind other various reminders that are significant, and our patients of their appointments, when they can be due for appointments. On this particular note, maybe you are periodically contacted by the clinic via phone, text, e-mail or by letter in the post. Should you NOT wish to be contacted by the clinic all or by any of these means, please let us know.
To be able to ensure that each patient has just the best experience all the time, at Dream Smile Dental Clinic we always take complaints about any aspects of our services very seriously.
Complaints can be made in writing by filling out a simple complaints form available or via e-mail through our on-line site contact form, by the patient or by an authorized person on the patient's behalf.
Every criticism will receive immediate written/email recognition, and the Management will strive to resolve the complaint within an instant, fair period of time (generally about 2 weeks). For our complete complaints process and policy, please request a member of our reception team. It'll usually be recognized by the Management team and after that referred to the treating Dentist if a complaint is about any facet of clinical care or affiliated charges.
If unsatisfied, you may wish to forward your complaint to the General Dental Council.
No endurance/Mistreatment policy
In these scenarios, Dream Smile Dental Clinic reserves the right to refuse entry and treatment.
We store all patient personal details on a secure computer system relative to the Data Protection Act. All clinical notes, digital radio-graphs pictures etc that are digital, remain the property of Dream Smile Dental Clinic. Copies of notes, radiographs and photos can be made accessible and the right to charge an administration fee for these is reserved by Dream Smile Dental Clinic.
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